HP Print and Scan Doctor for Windows – Security Vulnerability

Article: https://support.hp.com/us-en/document/ish_12490059-12490108-16

HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulnerability – Customer Mitigation Steps Rev. 01

The HP Print and Scan Doctor (PSDR) for Windows may potentially be exposed to an elevation of privilege security vulnerability.

Severity: High

Release date: May 27, 2025

Last updated date: May 27, 2025

Category: Print

Background

Due to this potential vulnerability and HP Print and Scan Doctor for Windows reaching end-of-support life, the software has been removed from hp.com.

Remediation

HP recommends Print and Scan Doctor for Windows users remove the software and migrate to HP Smart.

<HP Smart - Free download and install on Windows | Microsoft Store>

Remove HP Print and Scan Doctor (Windows)

Remove HP Print and Scan Doctor by deleting the desktop shortcut and application folders.

1. Open Windows File Explorer.

2. Click Desktop, and then delete the HP Print Scan Doctor shortcut if it exists.

3. In File Explorer, enter C:\HP\Diagnostics\PSDR in the address bar.

4. If the folder exists, delete it and all its contents.

5. In File Explorer, enter C:\Program Files (x86)\HP\Diagnostics\PSDR in the address bar.

6. If the folder exists, delete it and all its contents.

Note:

HP Print and Scan Doctor for Windows is embedded within previous releases of HP Support Assistant prior to v. 9.40.48.0. It is recommended users of HP Support Assistant update to the latest release, available at HP Support Assistant | HP® Support.

Affected products

Identify the affected products and versions.

Affected products

Product Name

Versions impacted

Remediation

HP Print and Scan Doctor for Windows

All versions

Remove PSDR and migrate to HP Smart

Revision history

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial Release

May 27, 2025

Legal information